By sending an order the customer agrees without reservations to these trade terms.

I. Introductory Provisions

The operator of this website www.hermansky-books.com, hereinafter the "vendor" is :

HERMANSKY MULTIMEDIA
P.O.Box 42
56501 Chocen
Czech Republic

IC (registration number): 67488170
DIC (tax registration number): CZ7408053059

Tel./FAX: +420 465 473 972

The operator of this website is a payer of value added tax (VAT). These trade terms are valid for the goods contained in this server's (internet shop's) catalogue.

II. Conclusion of a purchase contract - Order

• An order shall be considered a draft purchase contract.
• The contract shall be considered concluded on the receipt of the goods by the customer.
• Each properly filled in order shall be considered binding.
• The vendor shall notify the purchaser of receipt of a order with an automatically generated e-mail.
• An order shall also be considered valid if the purchaser does not give its e-mail address.
• Conditions of validity of an order:
  • All the information on the registration form must be properly filled in.
• If the purchaser refuses to take possession of the goods in the chosen manner the order shall be considered invalid.

III. Price

• All prices given in the catalogue for goods are final (including 10% VAT).
• The price given in the catalogue on the day the order is sent shall be considered the valid price.
• The vendor reserves the right to correct prices in the case of pre-orders. In such a case the customer shall be notified of the price change and shall be asked to again confirm its order (if the price is higher than that given in the pre-order).
• The vendor shall add transportation and packaging costs (postage) to the price of the goods.
• If goods are not all delivered in one delivery, the customer shall only pay transportation costs once.
• Postage cost depends on the weight of the book, quantity and country of delivery. Prices start at 14 EUR .
  

  If you live in the EU (applies to Switzerland and Norway as well):

  up to 1 kg ........... 14.00 EUR
  up to 2 kg ........... 15.00 EUR
  up to 3 kg ........... 23.00 EUR
  up to 4 kg ........... 25.00 EUR
  up to 5 kg ........... 30.00 EUR
  up to 6 kg ........... 36.00 EUR
  up to 7 kg ........... 42.00 EUR
  up to 8 kg ........... 48.00 EUR
  up to 9 kg ........... 54.00 EUR
  up to 10kg ........... 60.00 EUR
  up to 30kg ........... 75.00 EUR
  over  30kg ........... 200.00 EUR

  If you live outside the EU:

  up to 1 kg ........... 30.00 EUR
  up to 2 kg ........... 35.00 EUR
  up to 3 kg ........... 40.00 EUR
  up to 4 kg ........... 45.00 EUR
  up to 5 kg ........... 52.00 EUR
  up to 6 kg ........... 67.00 EUR
  up to 7 kg ........... 82.00 EUR
  up to 8 kg ........... 97.00 EUR
  up to 9 kg ........... 112.00 EUR
  up to 10kg ........... 127.00 EUR
  up to 20kg ........... 170.00 EUR
  up to 30kg ........... 240.00 EUR
  over  30kg ........... 350.00 EUR

IV. Terms of delivery

• The place of performance of the purchase contract shall be the registered address or home address given by the purchaser in the order form.
• Goods shall be deemed delivered when they are received in person by the purchaser.
• The ownership right to the goods shall arise when they are received.
• The vendor shall hand over the goods to the carrier (for example, Czech Postal Service) within 5 working days of receiving an order (this does not apply to pre-orders) and if the goods are available in the vendor's or distributor's warehouse
• If the handling of an order takes longer, the customer may send a question to the seller which will be answered within 24 hours.
• In order to cancel an order send a message to the seller so that we can cancel your order; otherwise the order shall continue to be recorded in our system and we shall dispatch it following a longer delivery period from the distributor.
• If it is not possible to dispatch all the goods contained in an order by a particular date, part of the order shall be dispatched. In this case the remainder of the goods in the order shall be dispatched later (by agreement with the purchaser). The purchaser shall not pay the transportation costs (postage).
• In the event of payment by transfer order, the goods shall be dispatched within two working days of the sum being credited to the vendor's account.

V. Terms of payment

• The purchase price shall be payable on receipt of the goods from the carrier.
• If payment is made by transfer the purchase price shall be payable when the purchaser is informed that its goods are ready for dispatch. The goods shall be dispatched once the sum has been credited to the vendor's account
• The vendor shall be sent a tax document with each delivery.

VI. Transportation

• Transportation shall be carried out with the assistance of a third party (carrier).
• The carrier shall be liable for damage to the goods during transportation.
• The transportation costs are given in paragraph III.

On receiving goods, we recommend that you check whether the package is damaged and, if there is damage to the packaging or the goods, that you immediately make a complaint to the carrier. Do not take receipt of damaged goods from the carrier. The vendor shall not be liable for damage that occurs during transportation.

VII. Guarantee terms

• The vendor shall provide a guarantee on delivered goods set in accordance with the Civil Code.
• The guarantee shall not apply to damage occurring due to incorrect handling or wear and tear of the goods
• The guarantee shall not apply to damage occurring during transportation (the carrier shall be liable for such damage)

VIII. Complaints

• The purchaser shall be obliged to send goods, which it wishes to complain about, to the vendor's registered office in complete packaging with a written description of the defect and a copy of the purchase document.
• The vendor must deal with the complaint (either positively or negatively) within the period laid down by law (30 days). If this period is exceeded the purchaser shall be entitled to the return of the purchase price.
• The vendor shall assess a complaint on the basis of instructions laid down by the manufacturer of the goods.
• The vendor may send the goods for assessment to the manufacturer or for specialist assessment.
• If a complaint is acknowledged the vendor shall send new or repaired goods to the purchaser. The purchaser shall not pay the transportation costs.
• In the case of an unwarranted complaint the transportation costs and any other costs shall be paid by the purchaser.

IX. Data protection

• The vendor shall process customers' personal data in accordance with the Data Protection Act in its marketing database while fully respecting the administrator's obligations. The processed data shall be fully protected by a functioning internal data protection system (a set of internal organisational and technical measures).

X. Withdrawal from the contract

• If, after receiving goods, the purchaser finds that it is not satisfied in any way with the goods it shall have the option to withdraw from the contract within 14 (fourteen) days of receiving the goods. Only money for the goods, and not for postage, shall be returned to the purchaser on the return of the goods. The purchaser shall not have the right to withdraw from the contract if it has broken the original packaging on the merchandise.

XI. Final provisions

• These trade terms are valid in their wording given on the vendor's web site on the day the order is sent.
• By sending an order the purchaser agrees without reservation to these terms.